The collected reviews for Trailfinders consistently reflect a positive company reputation, marked by a high degree of customer satisfaction with the service provided by individual travel agents. Customers express strong commendation for the personal attention and expertise offered by Trailfinders agents, who display exceptional knowledge and efficiency. The individual mentions of agents such as Rach Price, Emily Cottam, Kat, Sam, Lauren Davies, Tom Bee, Ben, Jack, Kate Baker, and Billy Clark serve as testaments to the personalized and invested approach that seems ingrained in Trailfinders' service ethos. This human element is frequently highlighted, with customers appreciating the patience, kindness, and adaptability of agents in dealing with specific travel needs and circumstances.
Recurring themes in the feedback include the tailored itineraries that meet personalized customer preferences, the seamless handling of complex travel arrangements, and the swift accommodation of changes and travel-related mishaps. Several reviews point out the company's effectiveness in managing stress-free holiday bookings and providing competitive prices. Impressive service aspects include Trailfinders’ apparent ability to create instant itineraries, as well as resolve unforeseen issues like trip cancellations, thus boosting customers' confidence and satisfaction. The feedback reveals a trend in the customers’ perception that they are receiving a service that is not merely transactional but rather one that shows genuine investment in crafting the optimal travel experience for them. Such consistent positive experiences contribute to repeated client patronage and intentions to use Trailfinders for future holiday planning.
Read what some customers have to say on Trustpilot...
Trailfinders accommodates changes to travel dates and special requests with professionalism and flexibility, as indicated by a customer's experience in effortlessly modifying their travel plans. Competitive pricing and prompt service in creating itineraries tailor-made to customer requirements highlight the company's adaptability.
Travel consultants at Trailfinders are described as knowledgeable and experienced, particularly with destinations like Australia. They offer sound advice based on their expertise, and customers have found their suggestions to be very helpful when booking trips. Trailfinders' travel consultants are praised for their helpful guidance and ability to construct itineraries that match customer preferences.
Yes, customers have reported that even when presenting challenging or vague travel ideas, Trailfinders' staff have demonstrated patience, knowledge, and a willingness to go above and beyond to create the perfect itinerary. The company is noted for making the entire booking process, including flights, transfers, and hotels, seamless and stress-free, and staff have been commended for their personal and invested approach to customer service.
Trailfinders, established in 1970 by former SAS officer Mike Gooley, is renowned for specializing in tailor-made travel itineraries on a global scale. Priding itself on providing unbeatable value and outstanding customer service, the company has grown from a small team to a workforce of over 1,000 employees. Trailfinders emphasizes personalized, bespoke travel experiences, supported by travel consultants esteemed for their industry expertise. Over the years, the company has served more than 15 million clients, cementing its status as a trusted name in the travel industry. Their extensive services cover all aspects of travel including flights, tours, hotels, cruises, and vehicle hire, catering to a variety of budgets from economical to luxury.
With a significant physical presence, Trailfinders operates 39 travel centers across the UK and Ireland, where clients can seek travel advice any day of the week. These centers are home to some of the most skilled travel consultants in the industry, whose extensive personal travel experience covers 96% of the world's countries. This level of expertise ensures that the advice and service offered by Trailfinders are unmatched. In addition, the company caters to the needs of corporate clients through a dedicated email address, demonstrating their commitment to accommodating all types of travel, whether for leisure or business purposes.
