Evaluating the company reputation of Ship Sticks, the overall assessment is generally positive. The experience described by customers consistently reflects ease and convenience, especially in handling international shipping, and clear instructions for the customs paperwork and labeling process. Customers have identified the timely or early delivery of their items as a favourable aspect of the service, indicating an efficient shipping operation. Multiple reviews highlight the advantage of Ship Sticks over alternative methods, including its cost-effectiveness when compared to airline fees and the door-to-door service that obviates the need to engage with multiple courier centres.
While many users reported items arriving in good condition and ahead of schedule, there appears to be a trend of minor issues related to the handling of golf equipment, chiefly the loss of locks and damage to cases. This suggests challenges in the care taken during transit. One outlier review expressed significant dissatisfaction with the company's response to damaged property, implying that the insurance process or the lack of accountability in certain scenarios could be areas for improvement. Another logistical issue that was mentioned concerns the availability of label printing services; this represents a minor inconvenience for customers without personal printing access. Overall, despite these isolated incidents, the feedback indicates a robust customer experience anchored by punctuality, affordability, and a streamlined shipping process.
Read what some customers have to say on Trustpilot...
Ship Sticks offers support with international shipments, including assistance with customs documentation. Customers who had issues with the initial paperwork have reported that Ship Sticks identified problems and contacted them for corrections before sending the clubs. This service helps ensure that the shipments comply with international regulations and can help prevent customs delays.
Customers who do not have a printer available can print their scan labels at a FedEx Shipping center. Ship Sticks recommends informing customers about this option so that they can ensure their golf clubs and cases can be scanned and shipped even without personal printer access.
Reviews indicate that while customers have generally had positive experiences with on-time deliveries, there have been instances of damage to shipping cases, such as broken wheels or missing locks. Ship Sticks may have a policy that excludes responsibility for certain types of damage during transit. Customers concerned about potential damages are advised to review Ship Sticks' terms of service regarding liability and consider purchasing insurance for added protection.
Ship Sticks offers a specialized service aiming to simplify the logistics for golf enthusiasts traveling with their equipment. As a company centered around facilitating the transport of golf clubs for players wishing to enjoy golf courses worldwide, it eliminates the inconvenience of carrying the gear through airports. When customers arrange their shipment online, Ship Sticks coordinates the pickup and delivery of the golf clubs, with the inclusion of complimentary insurance and a commitment to timely delivery directly to hotels and golf destinations across the globe.
Established in 2011 and headquartered in West Palm Beach, Florida, Ship Sticks has grown its operations to accommodate customer needs seven days a week. By forging strategic partnerships with major delivery services like UPS, FedEx, and DHL, as well as forming alliances with top-tier golf resorts, Ship Sticks ensures competitive rates and secure transportation. Their broad network includes affiliations with thousands of golf courses, many of which are featured in Golfweek's Top 400 Golf Courses, as well as numerous country clubs and resorts. The company has gained recognition from various eminent publications for its innovative approach to golf travel and logistics.
