An analysis of the latest reviews for Outdoorsy indicates a predominantly positive customer experience associated with the RV rental platform. Customers, including both RV owners and renters, praise the ease of use of the website and app, citing efficient communication facilitation between renters and hosts. Users articulate a sense of confidence in the protection and potential profitability for their vehicles that Outdoorsy provides. This sense of security for hosts is seen as a key factor in the platform’s appeal. Moreover, the availability of features such as INSTAmatch, which actively assists in connecting prospective renters with available RVs, is commended for adding value to the user experience. Additionally, access to resources aimed at assisting RV owners in running a successful and profitable rental business is highly regarded. Outdoorsy’s customer service is referenced as responsive and helpful, which likely enhances confidence in the platform.
However, certain reviews have highlighted areas where Outdoorsy might improve. There are instances of customer dissatisfaction, mainly due to technical issues with the app during crucial steps like vehicle hand-off, as well as glitches during the booking process. The more critical reviews reveal occurrences of severe inconvenience and financial grievance, where guests were charged erroneously, or faced challenges in securing refunds for unavailable vehicles, despite prior bookings. These negative experiences are compounded by reported unresponsiveness both from vehicle owners and customer service. Such issues suggest that, while the overall sentiment is positive, there are serious operational flaws that could jeopardize trust in the platform. Moreover, suggestions for additional features, such as travel insurance for rentals beyond the owner's range, indicate that customers seek more comprehensive services from the platform, which could lead to enhanced user satisfaction if implemented.
Read what some customers have to say on Trustpilot...
Outdoorsy provides protections for RV owners who rent out their vehicles through their platform. This includes insurance coverage to safeguard against potential damages during the rental period. Owners can rent out their RVs with confidence knowing that Outdoorsy has measures in place to protect their investment.
While many customers have a smooth booking experience on Outdoorsy, there have been instances reported where the vehicle booked was no longer available for rent or had been sold. It is important for customers to confirm availability with the vehicle owner and ensure that the booking is validated. If an issue arises, customers are advised to contact Outdoorsy's customer service for assistance.
Outdoorsy offers various features and resources to assist RV owners. This includes the INSTAmatch feature that notifies owners when someone is searching for a rental that matches their RV, tools for easy communication with renters, and access to discounted services like GPS tracking for the vehicles. These resources aim to make the rental process more successful and profitable for owners.
Outdoorsy is a pioneering experiential outdoor travel company catering to individuals keen on embracing the great outdoors. Their ethos revolves around the concept that time spent in nature not only enhances happiness and reduces stress but also contributes to better health and may slow the aging process of the brain. To facilitate these enriching outdoor experiences, Outdoorsy operates an expansive marketplace. This platform fosters connections between guests and RV owners, allowing for a multitude of outdoor adventures. Whether it's gathering around a fire pit, enjoying the serenity of an alpine lake, exploring national parks, or attending family reunions and music festivals, Outdoorsy enables access to these moments in nature.
With a strong belief in integrating nature as a core aspect of human life, Outdoorsy is on a mission to mend the relationship between people and the outdoors. The company prides itself on offering more than just a service; it provides experiences that have the potential to transform. Through its marketplace, Outdoorsy supports thousands of RV owners by providing them with success services, advanced insurance technology products, and a dynamic community. Recognition from Forbes as one of the Best Startup Employers for the third consecutive year in 2022 underscores Outdoorsy's commitment to their vision and service. The Outdoorsy team is dedicated to their mission, inviting those who share a passion for the transformative power of the outdoors to join them in their endeavor to 'Bring The Outside in'.
