Analyzing the reviews from customers of Holiday Extras presents a largely positive impression of the company's reputation and the overall customer experience. A consistent theme throughout the feedback is the effective resolution of issues and competent customer service. Despite one instance where a double charge for a pre-paid breakfast occurred, the subsequent efficient handling and refund of the charge seem to have neutralized any negative sentiment. This theme of receptiveness to customer concerns and prompt action to rectify errors is a common thread which enhances the company's reputation for responsive customer service.
Another recurring highlight is the smooth operation and convenience offered by Holiday Extras, with regards to services such as parking, hotel stays, and transfers to and from airports, which have been characterized by short waiting times and efficient organization. The personal touch provided by staff such as Ricardo and Michelle further boosts the company image, with mentions of their helpful, cheerful, and professional demeanor reflecting well on Holiday Extras. The customer experience appears to be further bolstered by the availability of competitive pricing and comprehensiveness of travel insurance policies, addressing specific needs like the inclusion of coverage for pacemakers, as well as the ease of communication in the event of issues, typified by the immediate assistance received through the chat function. The overall sentiment suggests a trend towards Holiday Extras providing value combined with a caring and efficient approach to customer service.
Read what some customers have to say on Trustpilot...
In the event of a double charge for a pre-paid service, Holiday Extras has a process for addressing customer complaints and can issue a refund for the duplicated charge after being contacted.
According to customer feedback, Holiday Extras provides parking and transfer services with short waiting times and competent customer assistance via telephone. The process is described as well-organized and reliable.
Holiday Extras offers customer support, including via a chat function, to resolve issues such as not receiving policy documents or being unable to access a policy online. Their staff can resend confirmation emails and provide efficient assistance.
Holiday Extras is a company that positions itself as an ally in enhancing the overall holiday experience for travelers by minimizing hassles and maximizing enjoyment. With a guiding philosophy that celebrates the value of holidays as a crucial time for relaxation, adventure, family bonding, self-discovery, and reflection, the company seeks to facilitate these moments by offering products and services designed to streamline the travel process. The commitment to their 'why' - less hassle, more holiday - reflects a customer-centric approach to the travel industry.
The company aims to transform the way holidays are experienced by proactively addressing common travel needs and challenges through innovative products, technologies, and services. They serve a significant customer base, with around 8 million customers looking to Holiday Extras for support in their travel arrangements. In addition to focusing on customer satisfaction, they also place importance on sustainable practices, indicating a dedication to responsible business operations within the ever-evolving travel sector. By offering assistance and solutions that cater to the nuances of traveling, Holiday Extras aspires to be at the forefront of the travel industry as both agile and innovative, inviting others to join in their mission.
