Gold Crest Chartered Surveyors appears to generally provide customer satisfaction through detailed and professional services as suggested by the majority of customer reviews. Customers commend the company for its timely and thorough Level 3 surveys, as well as the exceptional customer service and communication skills exhibited by staff members. Surveyors like David Cullington and Ahsan Shad are frequently acknowledged for going beyond expectations; they not only perform detailed surveys but also engage in follow-up calls to discuss findings. This proactive approach in communication is highly valued among clients, who appreciate the verbal overviews and detailed explanations which accompany the written surveys. Moreover, several customers value the ability to book and receive surveys within a relatively short timeframe, adding to the perceived efficiency and professionalism of the company.
On the other side of the spectrum, there is an isolated report of a negative experience, where the customer claims their Level 3 survey missed significant defects, including dampness, structural cracks, and a leaking roof. This review suggests a lapse in service quality and implies a risk of inconsistency. However, given the overall positive trends, these issues may represent exceptions rather than the norm. The company's reputation is bolstered by a common trend among clients to recommend their services and express willingness to reuse them for future transactions. This intention to return as customers and the high level of recommendations indicate strong overall customer confidence in Gold Crest. Still, potential clients may want to ensure clarity on what the service includes and understand the terms of the contract to avoid any unforeseen disappointments.
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From the reviews, Gold Crest Chartered Surveyors provide a detailed Level 3 survey, which is more thorough and comprehensive. The Level 3 survey appears to be popular among clients and includes an analysis of the property's condition, with surveyors providing detailed reports and sometimes following up with verbal overviews and discussions.
According to client testimonials, Gold Crest Chartered Surveyors exhibits strong communication throughout the survey process. Surveyors, such as David Cullington and Ahsan Shad, have been noted for making direct calls to provide verbal feedback and answer additional queries after delivering survey reports. Customer service has been described as quick to respond and surveyors often follow up with clients proactively.
While most reviews are positive, highlighting the professionalism, thoroughness, and helpful communication from the surveyors, there is at least one negative review that suggests dissatisfaction with the level of detail and thoroughness in the provided report. Prospective customers may want to inquire about the specific components included in a survey and the company's responsibility post-survey to ensure clarity and manage expectations before service engagement.
Gold Crest Chartered Surveyors operates as a national surveying company in the industry, offering their services across the country. With a focus on maintaining a team of highly skilled professionals, Gold Crest is recognized for their strong commitment to quality and customer satisfaction, as evidenced by their high feedback scores which are among the best nationwide. The company prides itself on combining growth-oriented dynamics with core family values, a balance aimed at fostering a supportive and progressive working environment.
The company is constantly in search of talented individuals who are looking to excel in their professional careers as surveyors. Gold Crest provides opportunities for surveyors in various regions, emphasizing the importance of joining a team where striving for excellence is a shared goal. By inviting skilled surveyors to join their ranks, Gold Crest Chartered Surveyors continues to expand its national presence and reinforce its reputation for quality surveying services.
