The collective feedback on FleetMilne suggests a positive reputation with several instances of high satisfaction among clients. Reviews often commend the efficacy and pleasant demeanor of the team, noting the ease with which viewings are arranged and the swift processing of agreements. Clients highlight the team's kindness, competency, and proactivity. It's evident that the staff is responsive to clients' needs, with references to a helpful reception, respectful liaisons, and thorough support during different stages of the rental process, such as the application, referencing, and payment of holding deposits.
However, a recurring critique concerns the efficiency of FleetMilne's maintenance services. At least one respondent experienced significant delays and a lack of initiative from the team in resolving a reported issue, causing inconvenience and dissatisfaction. This particular feedback contrasts with the otherwise commendable reputation of the company. On the other hand, the longstanding loyalty of some clients, as illustrated by a 17-year tenure, underscores the reliability and professionalism that FleetMilne extends to its landlords and tenants. It is evident that while the majority of experiences are positive—leading to recommendations and expressions of gratitude—attention to the prompt resolution of maintenance requests could further enhance the company's standing and customer satisfaction levels.
Read what some customers have to say on Trustpilot...
According to a user review, scheduling viewings with FleetMilne is quite straightforward and can be arranged promptly, often within a couple of days after making initial contact.
FleetMilne collaborates with partners like Settio to facilitate the application process, offering clear online instructions and personal support. Reviews indicate that FleetMilne provides helpful guidance and explanations throughout the different stages such as holding deposits and referencing.
User experiences regarding maintenance services vary. While some tenants have encountered challenges with timely resolutions and communication regarding repairs, it's important to consider that experiences can differ and this does not necessarily represent the service you will receive. It's advisable to directly inquire about their maintenance process and response times for a clearer expectation.
FleetMilne is a professional service provider specializing in the real estate sector, with a focus on the Buy-to-let investment and Build to Rent markets. The company has carved a niche in creating thriving communities that extend beyond the physical structures, bringing expertise and passion to the development of urban living spaces. For two decades, FleetMilne has established itself as not only an authority on the local Birmingham property market but also as a valued team builder for various projects in the city.
The company is led by Nicola Fleet-Milne and prides itself on using an evidence-based approach for delivering their services. This approach is deeply rooted in the analytical data extracted from their extensive experience in the area. This data coupled with anecdotal evidence and a deep understanding of the behavioral patterns of tenants and buyers, equips FleetMilne with unique insights. These insights prove invaluable in assessing the feasibility and potential success of new real estate developments or locations. FleetMilne's comprehensive advisory services are wide-ranging, offering support to developers, agents, and fund managers from concept stages through to the operation of finished schemes. Clients of FleetMilne have included prominent names in the industry such as Cordia, L&G, Patrizia, and many others, underscoring the trust and reputation the company has garnered over the years.
