The reviews of Flightcatchers present a predominantly positive outlook, highlighting the agency’s helpfulness and efficiency in managing travel arrangements. Customers frequently commend the politeness and helpfulness of the staff, emphasizing individual employees who go above and beyond in assisting with bookings, finding the best prices, and helping solve problems. These recurring commendations suggest a strong company culture of customer service, which is a pivotal factor contributing to the company’s reputation. However, a note of dissatisfaction arises concerning additional fees, such as the charge for booking specific aircraft seats, which some customers did not anticipate. This indicates that while service quality is high, there may be room for improvement in transparency regarding extra costs.
Another consistent theme is the company’s reliability and the ease of the booking process, with several reviewers expressing their comfort and satisfaction with the secure payment options provided. The responsiveness and cooperation of the staff, as well as the use of multiple communication channels, such as email, telephone, and WhatsApp, contribute to customer confidence and convenience. Furthermore, the ability of Flightcatchers to provide competitive pricing, even with last-minute changes or bookings, fortifies their reputation as a trustworthy agency. Nonetheless, an isolated incident where a customer encountered skepticism about pricing availability indicates that there is potential for miscommunication or misunderstandings in initial interactions. This suggests that while overall customer experiences tend to be very positive, maintaining transparency and clarity from the first customer contact remains an area where the company can continue to focus its efforts on improvement.
Read what some customers have to say on Trustpilot...
Yes, you can select specific seats for your flight when booking through Flightcatchers. However, according to customer feedback, this service may incur additional charges beyond the initial cost of the flight.
Based on customer experiences, booking confirmation with Flightcatchers appears to be prompt and reliable. Receipts are issued immediately, and as reported by a user, digital check-in at the airport and issuance of boarding passes can be done seamlessly.
Flightcatchers provides customer support throughout the booking process. Reviews indicate that agents at Flightcatchers offer helpful guidance and assistance over the telephone to facilitate bookings and resolve issues. Customers have noted the service to be very good, with special appreciation for the agents' efforts in finding the best prices and offering relevant help.
Flightcatchers, operating under the umbrella of Polani Travel Ltd., is an e-commerce company providing a range of online travel services. With origins tracing back to a family-run business established in 1965, Flightcatchers has over half a century of experience within the travel industry. Their services span from booking flights to arranging hotel accommodations and assembling package travel deals, tailored to meet the needs of their clientele.
The company has made a significant investment in technology to streamline the online booking experience, though they still maintain a commitment to personalised customer service, with trained staff available seven days a week to assist with travel inquiries. Additionally, as an IATA accredited agent, Flightcatchers has access to a broad selection of leading airlines, ensuring fair standards for customers while booking. They are also ATOL certified, providing financial protection for their ATOL shielded flights and packages, ensuring customers' peace of mind regarding their travel investments.
Flightcatchers recognizes the importance of sustainable travel and showcases a commitment to environmental concerns through their ethical trading policy. This initiative includes offering customers the option to offset their carbon emissions, collaborating with eminent organizations to fund environmental projects globally. These projects not only support environmental conservation but also contribute to the welfare of local communities affected by travel-related carbon footprints.
