Analyzing recent customer reviews for Classic Journeys, the company generally boasts a positive reputation, with many customers highlighting the knowledgeable and caring nature of their guides, the attentiveness to detail, and the quality of the accommodations. Guides like Alex, Alessandro, Luciano, and Catharina receive special mentions for their dedication, humor, and exceptional expertise. The company is praised for creating itineraries that mix walking and cultural experiences, incorporating activities like wine tasting, cheese sampling, and exploring less touristy locations. The provision of luxury hotels and authentic dining experiences also stands out as a positive aspect of the Classic Journeys' offerings.
However, not all feedback is glowing. Some guests report inconsistencies between advertised itineraries and actual experiences, such as the lack of activity choices on the Iceland trip and communication issues on the Southeast Asia trip. The latter situation led to unanimous dissatisfaction within the group, with guests reflecting poorly on the company's response to their concerns. Additionally, logistical elements, like sea-sickening boat travel in the Galapagos and difficulties contacting guides, were noted as areas for improvement. Reservation policies during the COVID-19 pandemic also triggered frustration, with a client recounting multiple cancellations and the refusal of deposit refunds. Despite some outstanding experiences, these management and coordination issues detract from the company's overall reputation, suggesting that while Classic Journeys often delivers memorable trips, there is room for improvement in terms of consistency and customer support.
Read what some customers have to say on Trustpilot...
Based on recent customer reviews, Classic Journeys appears to offer accommodations with unique character and charm, including luxury hotels and uniquely charming villas. Dining experiences are often highlighted as incredible, featuring different local restaurants and a variety of cuisines that aim to provide a true taste of the destination.
The reviews suggest that Classic Journeys itineraries provide some flexibility. Guides are reported to be accommodating, allowing travelers to opt for different activities or relax if they choose not to participate in the scheduled walks. However, some reviews indicate that this flexibility may not be consistent across all tours, and discrepancies between outlined itineraries and actual experiences have been reported.
The reviews show a mix of experiences regarding issue resolution. Some travelers report high satisfaction with the way their guides and the company managed their trip, while others have indicated poor communication and handling of unexpected problems. It is advised to clarify details, including meal inclusions and itinerary specifics, before departure and to understand the company's policy on cancellations and deposits.
Classic Journeys is a travel company that specializes in creating bespoke experiences for travelers seeking trips of a lifetime. Starting with culture and walking adventures in 1995, the company has significantly expanded its offerings to include over 100 itineraries across 50 countries spanning six continents. Their array of travel styles has grown to encompass culture and walking, culinary adventures, family trips, multisport activities, river cruising, and specialized trips for alumni and incentive groups. Additionally, Classic Journeys fulfills the demand for personalized travel through private and custom trip options, ensuring that the unique needs and interests of each guest are met with tailor-made experiences.
The company prides itself on its ability to connect travelers with diverse cultures and immerse them in regional ways of life, all while ensuring a comfortable and enriching experience. As a testament to their quality and dedication, Classic Journeys has received notable recognition within the travel industry, including being consistently named as a World's Best Tour Operator by Travel + Leisure magazine for over a decade. At its heart, Classic Journeys operates with a philosophy of connecting like a well-connected friend, introducing guests to an expansive network of local guides, artisans, winemakers, hoteliers, restaurateurs, naturalists, and many more, all of whom contribute to the authentic and memorable experiences that characterize a Classic Journeys adventure.
