An analysis of recent customer reviews for Carlton Leisure reveals a consistently positive experience with their booking process and customer service. Noteworthy is the frequent praise for the company's staff, who have been described as helpful, accommodating, and professional. Mention of a staff member by name suggests that individual employees are making significant positive impressions on customers, reinforcing the company’s reputation for strong service. Personalized service seems to be a hallmark of the Carlton Leisure experience, with multiple reviewers citing assistance with complex itineraries and patient responses to numerous queries.
The convenience and efficiency of Carlton Leisure's online booking system are also highlighted, receiving compliments on ease of use and prompt service delivery. Customers have specifically commended the seamless integration with airline accounts and the ability to manage bookings independently, which indicates a user-friendly interface and robust back-end support. Price competitiveness is another factor that customers have mentioned, with several noting that Carlton Leisure offers better deals compared to direct booking with airlines. All these elements—stellar customer service, ease of booking, and competitive pricing—appear to be contributing to repeat patronage and the likelihood of recommendations to others. Recurring themes of trustworthiness and reliability throughout the reviews suggest that Carlton Leisure is succeeding in establishing a loyal customer base with a positive overall perception of the company.
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Customers have reported receiving exceptional service when needing to change flights, with team leaders able to assist not only via email but also by phone. One customer's experience with Harry, a team leader, suggests that the staff is highly capable of managing booking alterations efficiently and to the customer's satisfaction.
Some shoppers have noted that booking flights through Carlton Leisure can be cheaper than booking directly with the airline. For instance, a customer mentioned getting a better deal for Emirates flights from London Heathrow to Koh Samui and was able to add the booking reference to their Emirates account to manage the booking further.
Customers have described the booking process with Carlton Leisure as clear-cut, simple, and easy to use. First-time users and those not comfortable with online booking have found customer support to be helpful and accessible through phone support. Repeat users have also expressed trust in the service due to its straightforwardness and reliability.
Carlton Leisure (UK) Ltd, founded in 1992, is an established travel services provider based in London with over 29 years of experience specializing in air ticketing, holiday packages, and tour operations. With a network of four offices across Greater London, including locations in Rayners Lane, East Ham, New Bury Park, and Tooting, the company has successfully expanded its operations not only within the UK but is also growing its business in international markets such as India and Sri Lanka. The company takes pride in offering customers a variety of high-quality travel products at competitive prices, which include flights, multi-city flights, hotel bookings, flight-plus-hotel services, car hire, travel insurance, and travel documentation.
As a testament to its dedication to excellence, Carlton Leisure has been recognized with several prestigious accolades. In 2019, it was listed among the Top 1000 companies to inspire from Small to Medium-sized businesses. Furthermore, it won the Gold Award for "2012 – 2013 in Sri Lankan Airlines Agents” at an awards ceremony held in April 2014, highlighting its reputation for quality services in the travel industry for over a decade. For customer ease and convenience, Carlton Leisure offers a simple and secure online booking platform at carltonleisure.com, as well as personal assistance with travel arrangements through its phone service, available to clients looking to book travel products over the phone. Carlton Leisure is also an IATA accredited agent, ensuring that many of its travel services come with the financial protection of ATOL schemes, providing customers with added peace of mind when making their travel arrangements.
