Metro Wardrobes: Reviews and Reputation Summary

Really lovely wardrobe at a very reasonable price. Only reason for deduction of a star was that the follow up appointment to fix two minor issues was rearranged a couple of times and happened later than I was advised which led to some wasted time on my part. But when they did arrive they fixed the issues quickly and to my satisfaction, and everyone I dealt with at Metro was lovely.

We approached Metro having explored a number of options and from the first contact with Palak, Sonal and the team were very pleased with how helpful and accommodating they all were in designing the wardrobes for our bedrooms. The end result was equally pleasing with the installation team being very polite and considerate to our needs. We intend on using them for additional work that we would like done. I highly recommend Metro.

5 Stars - Beautiful cupboards, Competitive pricing, Choices, Quality, Design works, Technical skills, fitters, Sales Experience, Patience, Accommodating no fuss changes before sign-off.. 4 Stars - Payment terms, flexibility, Handling of issues. Attention to detail. Office handling, Changes after sign off 3 Stars - Timelines, Tidiness, 2 Stars - Post-sales Comms, Compensation mistakes. 1 Star - Constant overruns, Fitting mistakes, Production mistakes, Completion Comms, Attention to detail, repeated visits, non-existent Fitting Manager when things went wrong on Day 1, Weeks to complete two of the three rooms.. They aren't Sharps but in some ways better with the fitting in difficult rooms and quality materials used. If you want 100% from beginning to end, you can't beat Neatsmith in terms of quality, fitting, finish, comms and attention to detail, but if you want that, expect to pay double, but Metro is up there with the best and what we got was a superb deal as we went all in with lights, compact designs, vanity units mirrors, a lot of drawers and space-saving features. The choices were good the color schemes plentiful and their patience in accommodating no-fuss changes before sign-off was commendable. The journey was anything but easy or straightforward, as the complex nature of the rooms with curved ceilings, pipes, and difficult corners threw up problems that would have challenged even the seasoned professional. Why it ended up becoming a gung-ho circus event is beyond me, but highlighting the obvious asymmetric mistakes, which the fitters assumed I would simply accept was perplexing and was not acknowledged by the office who didn't seem interested in the issue while protesting this on chat and email. I didn't know there was such a thing as a fitting manager, but burying heads was all I got. A big shout out to Ranto who presented us with some very detailed and impressive designs, Nik who created the drawers so well it was a joy to watch and Kinjal who came after the original team did not return and fussed about everything just to make the job proper. They make up a dream team only if they could be part of the same team, of which there are many. Lastly, big thanks to the office girls for their flexibility and Palak for being incredibly competitive to win my business and her ability to be as accommodating as possible, even when I had signed off on the job spec's without checking them properly. They were so good I hadn't bothered to check the sizes correctly. Overall the job, the price, and the finish met my expectations and would I recommend or use them again? Yes, the savings are good, if not the timelines or some aspects of the installation, especially when trying to get the correct screw caps as fitters peppered the difficult room with way too many holes and wrong screw caps, and the cupboards looked like they had the measles. Once the correct screw caps were provided, I was really pleased as they looked like cupboards.