The consensus from recent customer reviews displays that Knack has a positive company reputation, particularly for its well-constructed, versatile bags that cater to various customer needs, whether for daily commutes or weekend trips. Recurring accolades emphasize the comfort and functionality of the backpacks, with particular appreciation for the bags’ lightweight structure, organization features, and ample space to fit necessities including laptops. Aesthetic appeal also comes to the fore, with customers expressing satisfaction regarding the backpack style and color options available.
Customer service stands out as a strong point for Knack, distinguished by multiple accounts of proactive and effective support. Customers report quick and successful engagements when addressing order issues, such as assistance from customer service representatives who provided personalized options or updated shipping details promptly. Satisfaction with the service extends to the after-sales experience, with instances of customers being contacted when previously out-of-stock items became available again. However, there is some room for enhancement with regard to product design, as one customer suggested the potential benefit of a removable compression flap for better usability. Furthermore, practical use of the website is noted, as reviewers find it intuitive and helpful in making informed purchase decisions, with one suggestion for stronger material in certain parts of a backpack hinting at opportunities for product improvement.
Read what some customers have to say on Trustpilot...
Customers have positively reviewed the Knack backpacks, describing them as well-made, comfortable to wear, and lightweight. The bags also offer organizational features suitable for both travel and everyday use, with a capacity to fit a computer and necessities for a short trip. The materials used for the bags are also appreciated for their good quality.
Reviews indicate that Knack's customer service is exceptional, with quick response times and proactive assistance. Orders are fulfilled promptly, and the company is commended for its readiness to resolve issues, offering personal support and frequent communication. Customers have shared experiences of receiving support from the service team that goes above and beyond, including follow-ups on orders and direct assistance with purchasing decisions.
Some customers have noted that while Knack backpacks are excellent for one-bag travel, they may find them slightly heavier for everyday use. Additionally, the main compartment's size and the placement of straps and flaps may require workarounds for those who do not carry laptops, but do carry items like leather folios and lunch bags. However, customer feedback also includes mentions of useful pockets and adaptability to personal needs with some adjustments.
Knack operates in the bag and travel accessory industry, focusing on versatility and convenience for those with active lifestyles. With an emphasis on creating bags that accommodate the unpredictability of daily life, Knack offers products designed to adapt to a variety of situations. Their core product, the Knack Pack, is engineered to expand when additional storage is needed, and collapse to a smaller size when it’s not. This functionality positions the Knack Pack as both a day-to-day bag for work and personal essentials as well as a travel bag ready to embrace the demands of adventure.
Underlining their philosophy of the "One Bag Life," Knack promotes a hands-free, minimalist approach to traveling and commuting. Their products aim to streamline the process of carrying personal items, reducing clutter, and enhancing mobility. Whether it's for daily commuting, business meetings, or spontaneous trips, Knack advocates for a single bag solution that meets various needs without compromising on style or functionality. This approach caters to people who value efficiency and flexibility, enabling them to transition seamlessly from professional settings to leisure activities.
