Attraction Tickets.com appears to have a predominantly positive reputation based on recent customer reviews. A recurring theme across the feedback focuses on the ease of transaction, the availability of immediate electronic ticketing, and the option to receive physical tickets. However, one customer expressed dissatisfaction with online tickets due to personal technical difficulties when using their phone, which seems to be an isolated issue rather than a reflection on the company’s processes.
Customers frequently laud the company's customer service, describing it as exceptional and highlighting the ability to promptly communicate with a representative over the phone as a positive aspect. The convenience of the website and booking system, along with the perceived value and competitive pricing of the tickets, were also praised. Feedback indicates that the company's flexibility in payment options, such as allowing customers to pay a deposit and complete the payment over time, enhances the overall customer experience. Lastly, the efficiency and helpfulness of the staff, as well as quick responses to inquiries and bookings, have contributed to the company’s strong reputation.
In summary, Attraction Tickets.com is well-regarded for its customer-oriented service, efficient booking process, and flexible payment options. The company provides a competitive edge in pricing and perceived value in attraction ticket offerings. Trends in the customer experience suggest that the simplicity and accessibility of the service, coupled with attentive and responsive customer support, solidify a positive perception of the company among its users.
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Some customers have reported difficulties with mobile tickets not being recognized at the park entrance. In such cases, it is recommended to approach the ticketing counter at the attraction for assistance. They can typically provide a physical ticket as a replacement.
Yes, AttractionTickets.com offers a feature where you can secure your booking with a deposit and then pay off the balance over time. This can be helpful for budgeting for upcoming trips.
AttractionTickets.com has received positive reviews regarding their customer service, with customers specifically noting the ease of reaching a representative by phone for immediate assistance. If you require help, you can contact them directly via phone or email.
Attraction Tickets has been an influential player in the attraction ticket industry since its inception in 2002. As an innovator in the sector, Attraction Tickets operates through state-of-the-art in-house technology that has positioned it as Europe's leading online platform for booking global attraction tickets. Serving both end consumers and the travel trade, the company has effectively addressed a wide market base. Notably, Attraction Tickets has experienced consistent profitability and growth — an expansion achieved organically without the need for external funding — selling over one million tickets annually and generating sales surpassing £150 million. The company emphasizes the importance of their employees' welfare by being a Living Wage employer, and by offering workplace flexibility through remote and hybrid working conditions. As an organization, they hold a commitment to sustainable and ethical business practices while maintaining a primary focus on their customers' satisfaction.
Attraction Tickets boasts several brands under its umbrella, with each serving distinct market niches. AttractionTickets.com, acclaimed as the largest theme park ticket specialist in Europe, caters to clients from the UK, Ireland, and Germany, offering a combination of attraction tickets and hotel packages. This brand's excellence in service has been recognized with repeated wins for 'Best Attraction Ticket Provider' at the British Travel Awards and achieving the title of Travolution's Brand of the Year in 2020. Another brand, DoSomethingDifferent.com, operates as the UK’s principal B2B supplier of attraction tickets, working in partnership with the travel trade within the UK and Ireland. The company’s technology platform is integrated with travel industry partners and many suppliers. Additionally, Attraction Tickets extends its impact through PlayItForward.org, an in-house charity focusing on enhancing the lives of youth in Southern Zambia by providing education and health opportunities, further reflecting the company's commitment to social responsibility.
